SuccessAlliance | Waterfield

Build key strategic partnerships to generate new value

Alliances for unique value

To remain competitive you need to think and engage beyond your own organisation to create exceptional end customer value.

Business environments are evolving rapidly and customers are demanding more sophisticated and complete solutions to meet their needs.

The problem is by simply relying on the same way of doing business, independent from your broader ecosystem, your organisation will cease to be relevant or even exist.

Your competition will find new and innovative ways to gain market share. Not only that, but companies that weren’t in your industry or direct competition yesterday, will be in the future. We call these ‘lane jumpers’, delivering innovative offers into new industries, think UberEats.

The new winners in this fast evolving landscape are organisations that collaborate with other companies up and down the value chain to create compelling value propositions that best meet customer needs.

SuccessAlliance helps you collaboratively partner with your key suppliers and key customers, to build a competitive advantage by creating win-win offers.

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Competitive advantage

Partnering to build a competitive advantage by creating attractive and differentiated offers.

By collaborating with key partners, you can create far greater value for your customers and provide a more differentiated offer, making you more competitive in the marketplace.

A SuccessAlliance will create new competitive advantages for your organisation, across key partnerships with suppliers, customers and whole of value chain alliances.

The benefits of a SuccessAlliance with your key suppliers and key customers include;

Supplier alliances

Get access to innovation partners to create more value for your customers

Build relationships with key suppliers who will prioritise your requirements

Reduce the cost of supply with better information flows e.g. less out of stock situations

Customer alliances

Gain vital information on how to address strategic issues for customers

Create more runway to adjust to changing customer’s needs

Become the first point of contact in helping solve your customer’s complex issues

Empowering alignment

We help you gain overall alignment across diverse groups to achieve shared outcomes.

Many of our clients find it difficult to initiate useful discussions with their external parties, where each group is equally invested, knows the requirements and needs to engage on a level playing field.

We design the right framework for your alliance to enable;

Clarity and alignment for all parties involved

Insights to create shared strategic outcomes

Visibility for agreed actions in achieving optimal results

We guide all parties to collectively state and move towards the big picture, empowering alliances to generate significant and sustainable business value.

Waterfield works globally with organisations across Australia, Asia, Europe and the USA in various industries to realise successful alliances. We take great pride in helping unlock new value across key partners to create win-win results, where our clients report positive uplift and significant growth for their business.

Here are a few clients that have experienced first hand the benefits of SuccessAlliance.

John O'Connor

Executive General Manager & Director, Diona

'Diona have utilised Waterfield’s SuccessAlliance across the business for the last 5 years, achieving great success with one of our major client’s QUU.

We used the SuccessAlliance process to help us understand our clients’ needs better and focus our efforts on building a stronger partnership. By the end of the workshop we had a clear 12 month plan, which focused on addressing our clients needs, improving our processes and exploring new opportunities.

In the first 12 months we had achieved all our milestones and significantly improved our relationship with QUU, cementing our position as one of their most trusted delivery partners. It is hard to imagine achieving the same results in such a short period without this process and assistance from Kevin and the team. So big thanks to all involved.'

Capture more value

Successful alliances deliver improved customer experience to generate high returns

Customers will move to the product or service that best meets their needs.

Engaging your key partners in a SuccessAlliance, quickly uncovers a deep understanding of what the customer really wants to achieve, then works to define and capture this value.

This leads to;

More profitable offerings

Creating new top-line revenue growth

Opportunities in new market spaces

In the case of Diona, the objective was to better understand the requirements of a major customer in order to provide better service and higher value. In developing a successful alliance, they were able to recognise the underlying complex systems involved, the end customer's needs and actively integrate better solutions for a win-win result.

This builds a trusted partnership that easily increases customer value creation, and in-turn the ability to capture more value.

How it works

SuccessAlliance allows you to get a far broader perspective on what the actual needs are in the market and how to connect your partner network to be first to market.

We help you achieve this through 3 steps;

Build your alliance with all invested parties

Implement and monitor it to ensure results

Continue to innovate for increased value

Build your SuccessAlliance

To build successful partnerships across your value chain, there needs to be a common understanding and the ability to jointly see the big picture.

We make this simple by bringing together all the key parties into the same space for a fast paced, interactive workshop that quickly uncovers shared visibility and clarity. Taking your requirements, we dedicate time to research and design a structured facilitated process for your unique alliance, to easily reveal opportunities and focus areas that will create a big impact in delivering new value.

Now everyone is committed to the same end goal and an integrated approach, the workshop captures these break-throughs into your one page SuccessAlliance Map, that’s ready to implement.

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Implement your SuccessAlliance

Jointly delivering your SuccessAlliance Map is easy, as each party can visibly track and monitor this Map through an online application that articulates the;

Shared outcomes of the alliance in 3 years time

Investments each party will make to realise the outcomes

Key milestones to be achieved in the next 12 months

First 90 day deliverables and progress reporting

To remain dynamic and ensure results, we work with you to instil an adaptive implementation model that keeps your SuccessAlliance Map based in reality, and relevant to all parties.

At the end the first 90 days we bring the key people together for a review of the various initiatives that are being implemented. This actively shares progress made, and any learnings that help evolve the alliance in effectively delivering value, giving the ability to course correct when needed.

Continue to innovate for increased value

The benefits gained in forming a successful alliance, provides the ability to create other impactful alliances and the confidence to innovate up and down your whole value chain.

We work with you to reach the next level of maturity to adjoin across the full value chain, from your supplier alliances through to your customer alliances. Integrating both sets of collaborative partnerships allows your organisation to be far more effective, and deliver greater value to your end customer.

SuccessAlliance works to develop your organisation's growth journey, further building and strengthening these partnerships.

This is achieved by strategically focusing on continual innovation and adding further opportunities with more partners across your broader business ecosystem. Through facilitated joint conversations, new and more cost effective options emerge to increase efficiency and productivity.